The Federal Competition and Consumer Protection Commission (FCCPC) has unsealed the corporate headquarters of Ikeja Electric Plc following the power distribution company’s commitment to a binding remedial plan addressing consumer rights violations.
In a statement issued on Friday, the Commission confirmed the decision, citing a formal undertaking by the electricity provider to resolve outstanding consumer complaints within stipulated timelines and adhere to regulatory directives.
The FCCPC had sealed the utility firm’s headquarters on December 11, 2025, after Ikeja Electric failed to comply with an order from the Nigerian Electricity Regulatory Commission (NERC). The order required the unbundling of a Maximum Demand account into 20 separate accounts for a customer who had been without electricity supply for more than two and a half years.
Following the enforcement action, Ikeja Electric engaged with the FCCPC and committed to a structured compliance process.
In the statement signed by the Commission’s Director of Corporate Affairs, Ondaje Ijagwu, the FCCPC noted that the company has now undertaken to “resolve all consumer complaints referred to it by the Commission within agreed timeframes.” The statement further cautioned that any breach of the commitment would result in renewed and escalated enforcement actions under the Federal Competition and Consumer Protection Act (FCCPA), 2018.
The Executive Vice Chairman/Chief Executive Officer of the FCCPC, Mr. Tunji Bello, emphasized that the intervention was necessary to uphold statutory consumer protections.
“Our responsibility is to ensure that consumers are treated fairly and that service providers comply with lawful decisions and directives,” Mr. Bello stated. “Enforcement is not an end in itself. Where compliance is achieved and credible commitments are made, the Commission will respond appropriately.”
He added that the outcome reflects the agency’s balanced regulatory philosophy. “We intervene decisively where consumer harm persists, and we de-escalate where enforceable compliance is secured. What remains constant is our duty to protect consumers and uphold regulatory accountability.”
The development underscores the FCCPC’s growing role in enforcing consumer rights within Nigeria’s regulated sectors, particularly in essential services such as electricity, where persistent complaints over billing, metering, and service quality remain widespread.