In view of the directive on SIM card synchronization with NIN, mobile network operators have kicked off the process of backend integration with NIMC’s database. This is designed to facilitate the process of validation and verification of digital identities, as well as speed up the enrollment processes. In a statement issued by the Association of Licensed Telecommunications Operators of Nigeria on behalf of Airtel, Globacom, 9mobile, and MTN, the integration process would increase the capacity of both database.
The association noted that operators had established enabling systems for subscribers with NIN to integrate it into their SIM Card registration profile. It however informed subscribers of possible glitches in data capturing, though the statement signed by the Chairman, ALTON, Gbenga Adebayo and Publicity Secretary, Damian Udeh, promised to notify subscribers when such happens.
The statement said, “To facilitate the validation, verification and enrolment processes and having now been licensed by NIMC to provide those services, operators have commenced the process of backend integration with NIMC’s database and increasing the capacity of the respective databases thus enabling more rapid validation and verification.
“It is important to note that we do expect that when SIM registration details are verified against the NIN database, there are likely to be inconsistencies in some of the data captured e.g. spelling, order or number of names captured etc.
“Where such inconsistencies are found, the operators will notify subscribers and provide a quick and easy mechanism to update SIM registration data and ensure alignment.”
The association prayed the understanding and cooperation of subscribers as stakeholders would continue to develop solutions that enhance the process such that safety, security and wellbeing of customers were prioritised.
Meanwhile, options deployed for customer ease, according to the ALTON include USSD strings, apps and other self-service online portals, walk-in stores and customer care lines.